Returns/Refund Policy
As Photographs are a personalised and bespoke product, ordered by you and of no value to others we do not offer a refund for orders except in extreme cases where the product is substandard or damaged. In the event of the Company supplying incorrect prints/products (examples of which can include quantity, size and subject but not limited to these) we will attempt to rectify the situation in the first instance by telephone enquiry, email or photographic evidence. Should these steps prove inconclusive we may request that incorrect prints/products are returned to us for further investigation.
We will always aim to resolve any dispute to the satisfaction of all parties in the shortest timespan possible either by replacement of prints/products or a full or partial refund depending on the circumstances.
Any errors or omissions should be brought to the attention of the Company within 7 days of receipt of the order. Replacements can, but refunds cannot be provided for images supplied digitally by email or on CD except in extenuating circumstances at the discretion of the business Owner.
